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No, cleaning products and equipment are provided by the customer. Please ask to be shown where they can be found. Helpling's only recommendation is that...

In this case, Helpling recommends that to contact your customer to discuss what kind of cleaning materials are required in order to carry out the clean. If ...

We will provide support along the way, however the best way to prepare yourself for the clean is to speak directly to your customer! You are able to message...

Try to contact your customer as soon as you know you might be late. The more notice you give them, the more likely it is that they will be able to wait for ...

Contact your customer directly as soon as you realise you might have trouble finding the property. The customer’s contact number can be found on the Helplin...

It is best to discuss the customer’s requirements prior to the clean. Try to find out what their priorities are. That way both parties have a realistic expe...

This is entirely up to you. If you choose to stay, make sure you and the customer agree on the new duration. When you request the payment after the booking,...

All the providers who work via the Helpling platform are covered by Helpling's liability insurance which covers damages above €500. Damages below the €5...

Let the customer know of the damage as soon as it takes place and also contact Helpling to inform us of what exactly happened. All the providers who work v...

It is entirely up to you if you want to accept their keys. Handing over keys is a direct agreement between you and your customers. Any keys taken from the c...